How can we help?

Browse answers to the most common questions about MAVAMADE. Can't find what you need? Visit our contact page or send our team a message below.

Personal plans & experiences

How does "Earned Access" commerce work?▼

We don't believe in interrupting your journey with ads. Instead, as you complete quests and narrative adventures across our games, you "earn" digital blueprints (Locked Trophies) in your Collections Wallet. You can then purchase the physical version of that item from our creator partners at a discount to fully "unlock" its digital utility in the game.

What happens to my digital item if I return the physical product?▼

Fair play is strictly enforced through our Clawback policy. If you return or refund the real-world physical product, your associated digital asset will be immediately re-locked and removed from your active in-game inventory.

What exactly is AVA Sentimental AI?▼

Unlike traditional bots, AVA Sentimental AI actively measures your decision-making tendencies over time based on your narrative choices. By analyzing your gameplay and real-time emotional cues, the AI adapts to your unique MBTI personality type, offering deeply personalized feedback and tracking your soft skills like leadership and critical thinking.

Can I carry my purchases between games and apps?▼

Absolutely. MAVAMADE features a Unified Loyalty Wallet (the Collections Page) designed to aggregate, track, and redeem all your points, digital blueprints, and character relationships across the entire ecosystem in one single place.

Business plans & partnerships

How do you define "Net Revenue" for partnerships?▼

To ensure fairness, revenue share is calculated after the fuel (AI Compute Costs) is paid. This aligns incentives so both GracyWoods and our Partners care deeply about operational efficiency.

Is there a setup fee or hidden charges?▼

For standard Enterprise and Team SaaS subscriptions, there are no hidden fees. Our Enterprise tier operates on a transparent fixed monthly fee plus a performance royalty. Institutional franchisee partners utilizing LitsGO operate under a separate structure that requires a standard setup fee and operational deposit.

How do you protect our data and handle compliance?▼

Our B2B flow is designed to be compliance-safe. We provide robust Data Processing Agreements (DPAs) and utilize enterprise-grade secure cloud hosting. Your business retains ownership of your customer data and configurations, while we protect the core platform IP. For schools and institutions, individual accounts are legally walled off from direct purchasing or currency transfers to eliminate risk.

What exactly is "Sentimental AI"?▼

We define it strictly as longitudinal behavioral pattern recognition based on narrative choices. It measures decision-making tendencies over time, allowing us to build an authentic emotional profile of the user rather than just analyzing their transactional history.

Platform & product

What is an AI customer engagement platform?▼

An AI customer engagement platform combines conversational AI, personalization, and loyalty tools so brands can support, sell, and retain customers in one cohesive experience—across chat, apps, and campaigns.

How does conversational AI improve customer retention?▼

Conversational AI responds in context, adapts tone to customer sentiment, and guides people toward the next best action—reducing friction, recovering abandoned carts, and turning one-off visits into repeat engagement.

What is a gamified loyalty program?▼

Gamified loyalty adds quests, milestones, and rewards to traditional points—so redemption feels like an experience, not a transaction. MAVAMADE ties that to a unified loyalty wallet across brands when you use Collections.

Still need help?

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